Shipping & Returns Policy
Shipping Policy
Where we ship
We currently ship within the United States only.
We’re actively working to expand internationally!
Processing time
Orders are typically processed within 1–2 business days. You’ll receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping methods & delivery
We offer free standard shipping on all orders. Orders are fulfilled via USPS or FedEx, depending on location and availability. Most orders arrive within 3–10 business days after processing. Expedited shipping is available at checkout, with delivery typically within 2–3 business days after processing.
Order tracking
Once your order ships, you’ll receive a tracking link via email. If you don’t see it, please check your spam folder or contact us at hello@geneiii.com
Incorrect shipping information
Please review your shipping address carefully at checkout. GeneIII is not responsible for orders delivered to incorrectly provided addresses. If you notice an error, contact us as soon as possible and we’ll do our best to assist before fulfillment.
Delays, lost, or stolen packages
Once shipped, delivery is handled by the carrier and may be subject to delays outside of our control (e.g., weather conditions, high shipping volume during holiday season, etc). GeneIII is not responsible for packages marked as delivered by the carrier. If your order appears lost in transit, please contact us and we’ll assist with an investigation.
Order changes & cancellations
Orders are processed quickly and cannot be modified or canceled once submitted. If you need assistance, please contact us as soon as possible and we’ll do our best to help before fulfillment.
Returns Policy
At a glance
- 90-day money-back guarantee for first-time eligible purchases.
- Request within 90 days of your first purchase order date.
- Contact: hello@geneiii.com
We offer a 90-day money-back guarantee on first-time purchases of the following:
- One GeneIII® L-Ergothioneine
- One GeneIII® L-Ergothioneine + Milk Thistle Extract
To qualify, refund requests must be submitted to hello@geneiii.com within 90 days of your first purchase order date.
Please note
- This guarantee applies to your first eligible purchase. Repeat purchases of the same product are not eligible.
- It is limited to one (1) opened unit per product, per customer.
- It applies only to eligible purchases made directly on geneiii.com.
- It does not apply to subscription refills or to orders placed after your initial purchase.
- Refused deliveries, or orders returned to sender without prior authorization, are not eligible for a refund.
- Shipping costs are non-refundable. Return shipping, if required, is the responsibility of the customer.
Purchases made outside geneiii.com
If you purchased GeneIII from a third-party retailer, marketplace, healthcare provider, or other seller, refund eligibility is governed by that seller’s return policy. Refunds must be handled by the original seller.
Damaged or defective products
We stand behind the quality of GeneIII and want every order to arrive exactly as intended. If your order arrives damaged, or you believe you received a defective product, please contact us within 90 days of delivery at hello@geneiii.com and include:
- Your order number
- A description of the issue
- Photos, if applicable
We may request further details. If confirmed, we will make it right with a replacement or refund at no cost to you.
How to request a refund or return
For all other refund or return requests, email hello@geneiii.com with your order number and the reason for your request. We’ll review it and share next steps if your order is eligible. For return-eligible products we will inspect the returned item and notify you of the status of your refund; if approved, it is issued to your original payment method within 5–10 business days. We reserve the right to decline refunds in cases of misuse or abuse.
Our commitment
We want every customer to feel confident trying GeneIII. If you have questions about eligibility, timing, or which option is best for you, email hello@geneiii.com and our team is happy to help.